Utility bill administration is resource and time intensive for large and medium-sized companies with multiple accounts which are exacerbated when sites or accounts need to be opened or closed. While our teams provide a complete utility bill administration solution, we focus in this article on the process of opening and closing utility accounts.
Thanks to some clever innovation by Vervantis, all the site, lease, and account information required to accurately manage account changes have been streamlined. Vervantis billing teams provide end-users with a service that does the heavy lifting in a simple affordable package.
Using data captured from internal and external utility bill management systems, Vervantis has automated utility account administration and the data capture process, alleviating form filling and transposition errors. Clients can now request utility or site account changes with just a click. The information required for the selected service is automatically populated into an authorization form for immediate electronic transmission to the Vervantis operations team. Using our database of over 3500 utility companies, we are able to quickly access the right department to make the required changes. The utility bill administration team then make sure the site are set up on the correct tariffs or rates and follow that through to make sure the first and last bills are correct.
Billing exceptions are also managed and if its the last invoice, deposit reimbursements are recorded and returned. Vervantis VP of Operations John Warrick said “Our system has completely transformed the entire process, saving time for both us and our clients, better still it’s completely scalable. Recently, for example, one of our clients acquired a number of new locations requiring over 450 utility accounts to be opened in 30 days. Our client also required all the billing history from the outgoing bill management company. In less than 48 hours over 5 years of historical utility bill data supported by more than 11,500 pdf invoices were first captured and then uploaded into the new billing platform.
The result was that utility accounts were all opened in just over 20 days, and because more is being automated, in a very affordable manner too”.
To see what a difference Vervantis utility bill administration could make to your Facilities, Accounts or Real Estate Teams – connect with us here.