Billing Exception Resolution
Utility Bill Exceptions & Resolution
Utility Bill Exceptions
Utility bill exceptions often need specialist knowledge to investigate and validate them correctly to resolution. Dealing with queries properly takes time, and time is a luxury when paying utility bills, increasing the chance of disconnections and late fees.
While organizations with large quantities of utility accounts find automating utility bill collection and payment invaluable, fatal utility bill exceptions that hold up payments still need to be managed. Because we manage tens of thousands of invoices, we are expert in recognizing and resolving queries quickly.
Many utility bill exceptions are straightforward, but those requiring specialist knowledge for resolution often get approved for payment to maintain service. This makes them harder to track and worse may prevent future incorrect bills from appearing in the future.
Fortunately, Vervantis take care of that. We offer complete resolution management that investigates, validates and resolves utility bill exceptions for payment. Our billing specialists thoroughly investigate and resolve all fatal account exceptions directly with utility vendors so an organization’s accounts payable or facilities team is only contacted when all other known avenues have been exhausted.
The benefit of our resolution process is clearly demonstrated in the reduction of disconnections, overspends, and late fees, which can fall by over 72% in just a few months (see chart).
Furthermore, because we offer our utility bill exceptions service both as part of a full solution or stand-alone, we can right size the service for your needs.
To learn more connect with us here or contact one of our specialists today: 1-888-988-5474
Call us at (480) 550-9225 and schedule your live demo today!
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The graph above is an extract from one of our clients’ monthly report on late fees. In this example, the impact of our exception resolution service is clearly visible.
Whether you’re a seasoned professional or exploring an exception resolution service for the first time, our team has the knowledge and insight to improve your process and save you more – guaranteed
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