Billing Exception Resolution

Billing Exception Resolution

Billing Exception Resolution


The management of utility billing exceptions creates multiple issues for consumers with multiple accounts, not least the increased risk of disconnections and late fees. Vervantis offer a complete management service for all utility bill-types which investigates, validates and resolves exceptions for payment approval.

Organizations with large quantities of utility accounts find automating utility bill collection and payment invaluable. However, fatal exceptions identified during processing still require investigation if late fees and disconnections are to be avoided. While many exceptions are straightforward, those requiring specialist knowledge often receive approval so payment deadlines are met. These invoices may not generate exceptions in the future, exacerbating unchecked errors and potential financial impact.

Vervantis billing specialists thoroughly investigate and resolve all fatal account exceptions and resolve directly with utility vendors so an organization’s accounts payable or facilities team is only contacted when all other known avenues have been exhausted. The benefit of our process is clearly demonstrated in the reduction of disconnections, overspends, and late fees, which typically fall by over 72% in just a few months.

The graph above is a sample from our monthly report covering late fees.  In this example, the impact of our exception resolution service is clearly visible

Whether you’re a seasoned professional or exploring an exception resolution service for the first time, our team has the knowledge and insight to improve your process and save you more – guaranteed

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Utility Rates Analyzed

Competetive & Regulated Markets

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States (USA & Can) & EMEA

All Geographies Covered

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Years of Experience

We know what we're doing.

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No one treated the same

You'll never be a number!